澳大利亚证券与投资委员会（ASIC）披露，联邦法院经调查发现电信业巨头TELSTRA GROUP LTD旗下养老基金Telstra Super存在系统性失职行为。在2021年10月22日至2023年1月13日这15个月的关键期内，该基金竟对近三分之一符合处理标准的客户投诉完全未予回应。
这一裁决揭示了养老基金行业在投诉处理机制上的重大漏洞。根据法院认定的数据，Telstra Super未能按照法定时限对大量合规投诉采取任何实质性措施，暴露出其在客户权益保障体系方面的严重缺陷。
监管机构强调，养老基金作为受托方必须建立高效的投诉响应机制。此次判决将为整个行业树立重要监管先例，推动相关机构重新评估其客户服务流程的合规性。
Disclaimer: Investing carries risk. This is not financial advice. The above content should not be regarded as an offer, recommendation, or solicitation on acquiring or disposing of any financial products, any associated discussions, comments, or posts by author or other users should not be considered as such either. It is solely for general information purpose only, which does not consider your own investment objectives, financial situations or needs. TTM assumes no responsibility or warranty for the accuracy and completeness of the information, investors should do their own research and may seek professional advice before investing.