GOME Retail (GOME) has published its 2025 Environmental, Social and Governance (ESG) Report, detailing how the mainland home-appliance chain is embedding sustainability targets into its “debt resolution, asset-light transformation and new business cultivation” strategy as operations recover.
• Governance and Compliance – The Board retains ultimate ESG oversight through a three-tier structure: Board, ESG Committee and cross-functional Working Group. – All 21 whistle-blowing cases lodged in 2025 were processed, with an 85.71 percent resolution rate; no corruption-related legal cases were recorded. – Directors and senior management completed integrity training, underlining GOME’s “zero-tolerance” stance on bribery.
• Human Capital – Headcount declined to 364 amid restructuring. Employee turnover averaged 2.86 percent per month in 2025, down from 5.42 percent in 2024. – 87.10 percent of staff received training, totalling 2,623 hours; management averaged 10 hours each. – The GOME Love Mutual Fund granted RMB 15,000 to one employee facing critical illness.
• Customer & Supply-chain Management – Three self-constructed logistics hubs (Shenyang, Tianjin, Shanghai) now provide 238,000 sq.m of warehousing; focus remains on integrating warehousing, delivery and installation. – Active supplier base stood at 520, all operating under integrity pacts and quality-assurance agreements. – Complaint rate fell to 0.032 percent, while customer satisfaction rose to 98.6 percent.
• Environmental Performance – Total greenhouse-gas emissions reached 123,565 tCO₂e, comprising 200 tCO₂e (Scope 1), 1,800 tCO₂e (Scope 2) and 121,565 tCO₂e (Scope 3). – Electricity consumption dropped to 2.95 million kWh, and water use to 16,000 m³, both more than 50 percent lower year on year. – Hazardous waste at headquarters was maintained at 0.4 kg, aligning with the company’s 2026 target; non-hazardous waste fell to 5.92 t. – Ongoing initiatives include paperless contracting, rollout of energy-saving lighting across warehouses and expansion of trade-in programmes for “green” appliances.
• Climate-Risk Mapping GOME completed a baseline assessment of physical and transition risks, referencing IPCC AR6 and NGFS scenarios. Key exposures include extreme weather impacts on logistics and tighter carbon-related regulations. Planned mitigations cover greater use of new-energy delivery vehicles, solar adoption in franchise stores and strengthened flood-protection protocols.
The company states that deeper scenario analysis, quantification of financial impacts and formal climate-related targets will be developed in subsequent reports as data systems mature.