Sprinklr, Inc. (CXM) shares tumbled 5.23% in pre-market trading on Wednesday, despite reporting better-than-expected second-quarter results and raising its full-year guidance. The sharp decline comes as the company announced the unexpected departure of its Chief Financial Officer, Manish Sarin.

The enterprise software company reported fiscal Q2 revenue of $212.04 million, surpassing analyst estimates of $205.4 million. Non-GAAP earnings per share came in at $0.13, beating the expected $0.10. Sprinklr also raised its fiscal 2026 outlook, now expecting adjusted EPS of $0.42 to $0.43 on revenue between $837 million and $839 million, up from previous forecasts and above analyst expectations.

However, the positive financial results were overshadowed by the announcement that CFO Manish Sarin will be leaving the company on September 19th. This unexpected management change appears to have rattled investors, leading to the pre-market sell-off. Additionally, Sprinklr announced the appointment of Scott Millard as the new Chief Revenue Officer, adding to the executive shuffle. The market's negative reaction suggests concerns about potential disruption in financial leadership during a crucial growth period for the company.