亚马逊旗下云计算部门AWS正式发布Amazon Connect Health，这是一款专为医疗机构和患者设计的智能代理式人工智能解决方案。该平台基于AWS的云联络中心服务Amazon Connect构建，旨在通过AI技术提升医疗服务的效率与可及性。
Amazon Connect Health整合了生成式AI与自动化工作流，可帮助医护人员处理预约安排、用药提醒、症状初筛等重复性任务，同时为患者提供24/7的个性化交互支持。其代理式AI能力允许系统自主执行多步骤任务，例如在确认患者需求后自动调取病历记录或生成随访计划。
这一解决方案特别强调数据安全与合规性，采用端到端加密并符合HIPAA等医疗数据保护标准。AWS表示，该服务将帮助减轻医护人员的行政负担，使更多资源集中于临床决策，同时降低患者等待时间并改善就医体验。
目前，Amazon Connect Health已在美国东部和西部区域上线，未来计划逐步扩展至全球其他AWS服务区域。
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