Recently, the Huanggu District Business Environment Bureau in Shenyang pioneered the use of a smart badge voice analysis system in the government services sector. This initiative leverages artificial intelligence technology to equip government services with "smart ears," marking the full launch of a standardized upgrade project aimed at transforming services from "experience-driven" to "data-driven" and from "process compliance" to "excellent user experience."
Window staff wear smart badges embedded with high-precision voice recognition devices to record the entire approval service process. The system employs automatic speech recognition and natural language processing technologies to transcribe and analyze service interactions in real time. By intelligently comparing these interactions with a standard dialogue database, the system accurately identifies deviations in service delivery, generating objective analysis reports on service quality across dimensions such as language standardization, process completeness, and response efficiency.
The system enables real-time monitoring and intelligent optimization of service processes. When irregularities in language use or omissions of key information are detected, smart prompts assist staff in making timely adjustments.
Additionally, the smart badge voice analysis system has established a data-driven, multi-dimensional evaluation framework for government services. It automatically assesses window staff performance based on criteria like language standardization, process adherence, response timeliness, and service friendliness, providing data support for targeted training and role-matching management.
By continuously collecting and analyzing service data, the system generates periodic quality assessment reports, helping to identify service gaps and highlight best practices. This fosters ongoing service improvements and institutional optimization, enhancing both staff self-development and public satisfaction with government services. The initiative effectively creates a virtuous cycle of "evaluation-driven reform and excellence."