Abstract

Five9 will release its fourth-quarter 2025 results on February 19, 2026 Post Market; this preview summarizes consensus and company guidance on revenue, margins and earnings, and evaluates key segments that could shape near-term performance.

Market Forecast

For the current quarter, Five9’s revenue is forecast at $298.27 million with a year-over-year increase of 11.38%, EBIT at $58.88 million with a year-over-year increase of 31.54%, and adjusted EPS at $0.79 with a year-over-year increase of 11.85%. Forecast margins are not formally disclosed; however, the prior-quarter gross margin of 55.03% and net profit margin of 6.29% provide a baseline for expectations this quarter. The main business is expected to continue benefiting from enterprise cloud contact center demand, with upsell momentum in larger accounts and traction in digital channels and workflow automation. The most promising segment remains enterprise CCaaS deployments tied to AI-driven agent assistance and analytics, with revenue expected to expand at a double-digit year-over-year pace alongside the 11.38% top-line forecast.

Last Quarter Review

Five9 reported last quarter revenue of $285.83 million, a gross profit margin of 55.03%, GAAP net profit attributable to the parent company of $17.97 million, a net profit margin of 6.29%, and adjusted EPS of $0.78, with year-over-year revenue growth of 8.20% and adjusted EPS growth of 16.42%. Operating execution outperformed prior estimates as EBIT reached $57.11 million, exceeding forecasts by $4.55 million and continuing disciplined cost control while scaling enterprise wins. While the main business breakdown was not disclosed, performance was driven by subscription revenue from enterprise CCaaS customers and ongoing expansion within large deployments, featuring mid-to-high single digit to low double-digit year-over-year growth.

Current Quarter Outlook

Main CCaaS Platform

The central driver for Five9 in the current quarter is its core cloud contact center platform, where ongoing migration from legacy on-premises systems and expansion within large customers support durable growth. The projected 11.38% year-over-year revenue increase to $298.27 million aligns with a demand environment showing steady enterprise purchasing cycles, with upsell into digital channels and workflow automation modules reinforcing seat expansion. Margin visibility remains constructive when considering the prior quarter’s 55.03% gross margin; the company’s subscription-heavy mix and scaling efficiencies should help balance investments in innovation and go-to-market. A material factor for stock performance will be commentary on large-deal closures and renewal rates, which directly influence revenue durability and next-quarter pipeline quality.

AI-Driven Enhancements and Enterprise Expansion

The most promising business vector is AI-centered enhancements in agent assistance, analytics, and intelligent routing within enterprise CCaaS deployments. These attach products tend to lift average contract value and improve customer outcomes, supporting EBIT growth that is forecast to rise by 31.54% year-over-year to $58.88 million. As enterprises seek automation for call deflection and improved resolution times, Five9’s integrated AI modules can accelerate adoption in existing accounts, and their usage-based or tiered pricing can contribute to revenue scaling beyond seat counts. Investor focus will be on traction metrics around AI feature uptake and cross-sell velocity, as these indicators underpin the sustainability of double-digit revenue growth and can be a swing factor for quarterly performance.

Stock Price Drivers This Quarter

Three elements are likely to influence Five9’s stock reaction around results. First, revenue beat-or-miss versus the $298.27 million forecast will set the tone; even modest deviations can have an outsized price impact given recent multiple sensitivities in software. Second, margin signals, including gross margin trajectory relative to the prior quarter’s 55.03% and any updates on net margin, will be scrutinized for signs of investment intensity versus operating leverage. Third, guidance commentary for the next quarter and fiscal year—especially around enterprise demand, large-deal timing, and AI attach rates—will inform whether current growth trends remain intact. A supportive setup would be confirmation of continued double-digit revenue growth and stable or improving operating metrics, while hesitancy could stem from elongated sales cycles or uneven macro demand.

Analyst Opinions

Across recent institutional previews and sell-side commentary, the majority view is bullish, citing consistent double-digit revenue growth forecasts and improving operational metrics evidenced by last quarter’s performance. Analysts emphasize the constructive setup into the print with EBIT projected to expand 31.54% year-over-year to $58.88 million and adjusted EPS expected at $0.79, up 11.85% year-over-year, reflecting healthy contribution from enterprise expansion and AI feature adoption. Well-followed research desks point to strong execution in large accounts and continued migration away from on-premises solutions, reinforcing expectations for stable demand and cross-sell opportunities in digital channels and analytics. The constructive stance centers on a balanced mix of growth and operating discipline, with buy-side expectations anchored around a revenue outcome near $298.27 million and qualitative markers of sales pipeline momentum and attach-rate progress in AI modules.