During the National Day and Mid-Autumn Festival holiday period, DiDi Global Inc. has comprehensively deployed holiday security measures under regulatory guidance, completing risk assessments, organizing emergency drills, and upgrading technical systems to fully protect every user's travel safety.

**AI Safety Assistance Provides 24/7 Full-Process Protection**

With innovative applications of big data, AI and other technological means, DiDi's safety system continues to upgrade. Leveraging AI's efficiency improvements, the platform strives to provide real-time attention to the entire order process from risk identification, analysis and judgment, risk warning to timely intervention. Safety customer service and safety experts are available 24/7 to address various safety needs.

Based on years of continuous safety system construction, DiDi has developed an AI safety model platform that utilizes multi-modal risk assessment large models and signal/feature fusion anomaly identification. The system provides graded reminders and interventions for various risk scenarios and behaviors, with safety experts intervening when necessary.

DiDi has built intelligent recognition capability models for pedestrians and non-motorized vehicles outside vehicles based on its Orange Vision system, providing drivers with approximately 10 million environmental risk alerts daily. Through vehicle networking technology, risks are real-time alerted to other nearby vehicles. The system can also intelligently identify various driving safety hazards within orders, blocking over 1,300 fatigue-related risks daily and identifying and alerting drivers to over 5,000 instances of distracted driving.

As a one-stop travel platform, DiDi continues to enrich service scenarios while encountering new safety challenges. Related teams are fully exploring safety capabilities adapted to these services. The travel scenario ecosystem is complex, and safety governance often faces issues of limited information and difficult identification, making assessment and intervention challenging while also requiring consideration of driver and passenger vehicle experience. The platform needs to continuously strengthen comprehensive and universal safety systems while also requiring user feedback for more suitable safety functions and travel services, such as personalized "Family Guardian" tool settings, reporting drunk passenger information to the platform, and choosing more precise services like barrier-free and pet travel to jointly create a favorable travel environment.

**Abnormal Fee Protection and Dispute Resolution Through Consultation**

Targeting holiday travel characteristics, DiDi analyzes travel hotspots in advance and conducts real-time dynamic assessments, guiding drivers to go online through various incentive measures and focusing on vehicle dispatching in transportation hubs, tourist attractions and other ride-hailing dense areas. Simultaneously, through DiDi stations, pickup point live view maps, graphic route guides, and AR navigation routes, the platform guides drivers and passengers to meet faster and depart.

During the holiday period, DiDi's various business lines, regions, safety, customer service, emergency office and other teams will strengthen 24/7 duty deployment according to holiday travel characteristics and develop risk prevention plans for recent extreme weather such as typhoons to ensure efficient response and proper handling when drivers and passengers encounter abnormal situations. The platform also works closely with police to make every effort to protect users' safety and legitimate rights in emergency situations.

Meanwhile, holiday travel can easily affect mood due to rushing, traffic jams, and costs. The platform earnestly requests mutual respect and civilized communication between drivers and passengers. Drivers are asked to be patient with every passenger and avoid impatience, speeding, and fatigued driving. Passengers are requested to respect drivers' labor, help maintain vehicle cleanliness, not carry dangerous items, not exceed passenger capacity, board promptly, and exit safely.

DiDi's Fare Guard service will protect users' trip costs. When users encounter abnormal fare issues such as charges without riding or failure to end orders promptly, the service will activate three functions in stages: interception, refund, and compensation, ensuring worry-free fares for users.

Account security remains a platform protection priority. If abnormal login behavior is identified, the platform will automatically activate security protection mechanisms for multiple login verification. The platform earnestly requests that everyone not disclose verification codes to others. If abnormal account login occurs, the platform will immediately send warning information. Offline transactions should be avoided as leaving the platform will disable trip protection and insurance services and may result in price fraud and personal safety risks.

**Holiday Ride-Hailing "Daily 50% Off" with Over 400 Million Yuan in Driver Rewards**

To enable passengers to better hail rides and drivers to earn more during the holidays, DiDi is making efforts on both supply and demand sides, stimulating consumption and balancing supply and demand. On the passenger side, DiDi has launched autumn and National Day holiday exclusive promotional activities in over 200 cities nationwide, offering daily ride-hailing at 50% off and up, helping drivers earn more with more orders. On the driver side, DiDi is distributing over 400 million yuan in driver rewards and hosting driver family banquets, mooncake gifts and other care activities to send blessings to drivers.

The Mid-Autumn Festival is complete with you! For long holiday travel, safety is the warmest concern for each other. DiDi will do everything possible to ensure the safety of every passenger and driver. The platform also reminds passenger friends to verify vehicle and driver information before boarding, fasten seat belts, and recommends enabling audio and video recording protection and setting up "Family Guardian" to share trips with family and friends in a timely manner. Driver friends should maintain regular schedules, drive steadily, go out happily, and return home safely. Wishing all passenger friends and driver friends a happy holiday!