UNQ Holdings published its fifth Environmental, Social and Governance (ESG) report, detailing governance upgrades, measurable environmental progress and strengthened supply-chain and customer-care systems for the 2025 fiscal year (1 Jan – 31 Dec 2025).
Governance & Compliance • A three-tier ESG structure—Board, Sustainable Development Working Group, Executive Level—oversees climate, data security and anti-corruption initiatives. • One employee ethics breach was litigated; all staff completed mandatory compliance training. • Data-protection protocols were updated to align with China’s Personal Information Protection Law; all new employees received information-security onboarding (41 person-times, 26-minute average).
Environmental Metrics • Scope 2 greenhouse-gas emissions fell to 110.70 tCO₂e, down 28.03 % year on year; intensity improved to 0.58 tCO₂e per employee. • Electricity use declined 17.31 % to 208,585 kWh; water consumption dropped 24.50 % to 188 t. • Paper-use reduction target of 15 % achieved via electronic workflows; actual paper consumption fell 9.09 % to 20 t. • Green logistics measures—including direct-delivery procurement and packaging optimisation—cut packaging-material usage 15 %; consolidated shipping for Sofy reduced boxes-per-order from 1.57 to 1.44, saving roughly 40 t of materials.
Human Capital • Workforce totalled 192, 73 % female; turnover rate decreased to 26.44 %. • Training coverage reached 79.40 % with 7.41 average hours; 12 internal lecturers accredited. • No work-related fatalities; 88 lost workdays recorded. • Employee engagement score rose 6.03 ppts to 80.83 %.
Supply-Chain Oversight • 406 suppliers in total; audited suppliers numbered 297 (63 % coverage). • Five suppliers required rectification and two were delisted. • Environmental performance now considered in vendor selection; partnerships with green-logistics firms such as Cainiao support low-carbon fulfilment.
Customer & Product Responsibility • 53 partner brands managed; stringent qualification reviews and third-party product spot-checks in place. • Customer satisfaction and complaint-resolution rates both reported at 100 %. • AI-driven service tools handled more than 1 million interactions with 97 % scene coverage; robotic process automation executed 3.50 million tasks, saving 4,112 work hours.
Community Investment • Charitable donations totalled RMB 0.16 million, with 324 volunteer hours logged. Key programmes included planting 3,000 saxaul trees over 30,000 m² of desert and emergency relief supplies for the Myanmar earthquake.
Looking Ahead The Board will continue annual climate-risk reviews and pursue targets for further energy savings and supply-chain resilience, underpinned by expanded ESG data disclosure and stakeholder engagement.