ServiceNow公司首席执行官近日指出，尽管企业客户对人工智能技术表现出高度热情，但在具体实施层面仍存在一定程度的困惑。这位高管表示，当前企业界对AI的期待值已达到空前高度，众多客户都迫切希望借助这项技术优化业务流程。然而在实际落地过程中，许多企业面临着技术整合、数据治理和人才储备等方面的挑战。
值得注意的是，这种"兴奋与困惑并存"的现象折射出AI技术在企业级应用场景中的复杂态势。一方面，客户充分认识到AI在提升运营效率、降低人力成本方面的巨大潜力；另一方面，由于技术迭代速度过快且实施路径尚不明确，不少企业在推进数字化转型时显得步履维艰。
该首席执行官进一步强调，作为企业级云计算解决方案的领导者，ServiceNow正致力于帮助客户跨越AI实施的障碍。通过提供更直观的工具平台和更完善的技术支持，公司希望引导企业客户更顺畅地将AI技术融入日常运营体系。
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