ServiceNow正式跨越AI辅助工具时代，将原生人工智能能力深度整合至所有产品组合中。这一战略升级标志着企业不再满足于外挂式AI解决方案，而是致力于打造贯穿全平台的无缝智能体验。
通过本次全面智能化转型，客户能够在工作流自动化、IT服务管理等核心业务场景中，获得更精准的预测分析和自主决策支持。该平台级AI架构突破了传统模块化功能的局限，使机器学习能力成为产品生态的内生基因。
此次升级不仅重构了人机协作模式，更重新定义了企业级软件的服务边界。从单点智能到全域智能的跃迁，预示着数字化转型进入以AI为核心驱动力的新阶段。
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