异动解读 | 嘀嗒出行盘中股价大跌6.04%,引发关注其顺风车服务质量及消费争议处置

异动解读
07 Jan

嘀嗒出行(02559)在今日盘中股价大跌6.04%,引发了市场的广泛关注。 导致股价下跌的原因或与一起顺风车服务纠纷有关。

据报道,近日有一名19岁女子乘坐嘀嗒出行顺风车时,遭到司机在高速公路上非法将其赶下车的不当对待。事件经媒体曝光后引发关注,嘀嗒出行随后发布情况说明,但存在刻意掩盖事实真相、误导消费者的嫌疑,未能令人信服。

此事暴露出该平台在处置消费纠纷时缺乏应有的主动作为,未能及时客观还原事实经过,也未能切实维护乘客合法权益,履行应尽的社会责任。作为顺风车出行平台,嘀嗒需要全面梳理相关流程、完善行业规范,才能赢得用户的持久信任,助力出行经济可持续发展。

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