Convenient Payment Solutions for Elderly Residents in Putuo's Yichuan District

Deep News
Mar 15

On the morning of March 12th at 9 a.m., Liu Bo, a staff member from Jixing Property in the Taishan area of Yichuan Road Subdistrict, knocked on the door of 80-year-old Gong Xuansan's home. "Mrs. Gong, the water bill for the past two months is 81 yuan. I'll take the bill and bring the receipt back after payment," he said. Mrs. Gong, who has mobility difficulties, also cares for her bedridden husband recovering from a cerebral infarction. Monthly utility payments had previously been a major concern for her—unfamiliar with online payments and facing long distances to the nearest post office. Now, property staff regularly collect bills, make payments, and return receipts, allowing elderly residents to complete transactions without leaving their homes. This initiative is part of Yichuan Road Subdistrict's effective measures to address payment challenges faced by older adults. As one of Shanghai's first subdistricts to pilot the "property + elderly care" service model, Yichuan Road launched trials in the Taishan and Lishan grids starting June 2025, leveraging properties' inherent advantages of community presence, resident proximity, and quick response. Since late February this year, the subdistrict has expanded services from door-to-door assistance to party-mass service centers, creating a tripartite system encompassing home collection, counter assistance, and self-service terminals. Beyond property staff visits, a volunteer-assisted public utility payment counter opened at the Taishan Renminfang Party-Mass Service Center on March 2nd. Volunteers help seniors download the "Fu Fei Tong" app, link household accounts, demonstrate procedures, and provide simplified guides for practice at home. Resident Zhou Qingxia, who came for consultation, noted that she previously had to visit the post office for utility payments. "This new system greatly conveniences elderly people—it's a wonderful initiative," she remarked, adding that the community offers specialized classes teaching mobile payment methods. Liu Bo observed, "Residents find it easier, and our relationships grow stronger." Meanwhile, the Banma Suhe·1690 Party-Mass Service Center has installed self-service payment terminals in 24/7 outdoor worker rest stations. These devices feature large-font interfaces and voice prompts, allowing seniors to scan bill barcodes and pay via card insertion. On-site volunteers ensure elders feel confident using the terminals, bridging the digital divide in payment processes. Currently, Yichuan Road Subdistrict has implemented six neighborhood payment solutions: volunteer assistance, self-service terminals, party-community collaborations, accessible payment point directories, practical training courses, and special-group proxy services. The subdistrict integrates community resources by partnering with gas companies and banks to establish mobile service points, while publishing a unified payment map detailing post offices and convenience stores for easy access.

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