The 8th China International Import Expo (CIIE) was held in Shanghai from November 5 to 10. China Mobile Shanghai (Shanghai Mobile) has optimized its service guarantees, refined service quality, and showcased the city's image by providing world-class information services to underpin this "extraordinary" international event with robust digital infrastructure and AI capabilities.
**Enhanced Communication Network with Systemic Upgrades** Aligned with the goal of "continuous innovation and improvement," Shanghai Mobile leveraged its technical expertise and practical experience to ensure seamless network coverage and intelligent upgrades for the 8th CIIE. The company introduced a new paradigm of "integrated air-space-ground connectivity with AI-powered operations."
At the National Exhibition and Convention Center (NECC), also known as the "Four-Leaf Clover," Shanghai Mobile deployed millimeter-wave and beam-tracking antenna technologies to enhance network performance, achieving uplink speeds of up to 2Gbps. The company also implemented a "5G Intelligent Control Plane" that dynamically allocates optimal resources for live streaming and instant messaging, shifting from "users adapting to the network" to "the network adapting to users." Additionally, Shanghai Mobile established an AI-powered support system spanning platforms, networks, stations, and endpoints to improve autonomous network management.
With Shanghai's metro system now fully 5G-enabled, Shanghai Mobile ensured continuous 5G-Advanced (5G-A) coverage from NECC station to the main venue. A self-developed "digital employee" monitors network metrics 24/7, enabling real-time resource allocation. For live broadcast security, the company utilized the "Jiutian" AI operation system, while AI-powered OTDR and anti-external damage monitoring safeguarded optical cables.
**Upgraded Private Network for Reliability** Security and stability were paramount for CIIE. Shanghai Mobile built a dedicated network connecting all NECC access points and office areas, featuring redundant physical resources, network architecture, and power backups. The all-optical network with 10G core equipment ensured zero downtime and high availability for critical services.
**Smart Exhibition Applications in Full Swing** Mature digital applications like 5G drone inspections, mobile medical emergency platforms, and smart venue management systems enhanced exhibition management and healthcare services.
The 5G-A-powered digital base supported drone patrols and crowd control, transmitting real-time footage seamlessly. The integrated smart venue platform, combining IoT, big data, and AI, provided heatmaps and multi-dimensional analytics for efficient crowd management.
In healthcare, 5G ambulances enabled real-time patient data transmission and remote consultations, achieving "hospital-level care on wheels" to save critical time.
**Interactive Tech for Enhanced Visitor Experience** At CIIE service points, attendees experienced AI-assisted walking sticks and interactive robot dogs. The "Yijian Qingxin" blind boxes added a playful touch to Shanghai Mobile's service branding.
**Elevated Service Standards** Shanghai Mobile amplified its service excellence, offering bilingual support at on-site booths and extending hotline hours for international visitors. The My China Mobile app featured an English interface and a dedicated CIIE service zone.
The 5G New Call function, with real-time AI translation, bridged language barriers for foreign guests. Flexible short-term plans like the "Panda Card" addressed temporary communication needs.
**Showcasing Shanghai’s Global Appeal** Themed flagship stores, such as the Minsheng Road outlet, highlighted immersive tech experiences and cultural displays like "Digital Dunhuang." Specialty branches, including pet-friendly and football-themed stores, added vibrancy to Shanghai’s cosmopolitan image.
Shanghai Mobile remains committed to elevating CIIE’s impact through innovation, ensuring each edition breaks new ground in service and technology.