Three new national standards have been released to regulate the entire process of online home services, addressing common consumer pain points in daily e-commerce home services. The goal is to make these services more transparent, reliable, and reassuring.

The General Administration of Market Regulation announced that it has issued three key standards for the e-commerce home services sector: the General Principles for E-commerce Home Services (GB/T 47802—2026), the Audit Requirements for Home Service Providers Joining E-commerce Platforms (GB/T 47803—2026), and the Evaluation Index System for Platform Service Quality in E-commerce Home Services (GB/T 47948—2026).

The first standard, General Principles for E-commerce Home Services, is built on the trend of integrating e-commerce with home services. It systematically defines basic service models, content, and requirements for evaluation and improvement. It clarifies two operational models: platform self-operation and third-party service institutions. The standard strengthens platform systems for service norms, quality management, credit evaluation, and information security. It also regulates the entire process of service consultation, ordering, process monitoring, payment, order evaluation, and follow-up, promoting the coordinated development of online and offline services.

The second standard, Audit Requirements for Home Service Providers Joining E-commerce Platforms, focuses on the critical step of onboarding service personnel. It establishes five fundamental principles: legality, confidentiality, objectivity, timeliness, and convenience. The standard specifies requirements for collecting identity information, resumes, and medical reports. It defines audit processes for identity verification, document verification, background checks, credit checks, health checks, and resume verification. A regular review mechanism is also established to ensure the professionalism and reliability of onboarded personnel, reducing service safety risks.

The third standard, Evaluation Index System for Platform Service Quality in E-commerce Home Services, builds a two-dimensional evaluation framework for platform service quality, covering basic service quality and transaction process service quality. Basic service quality includes platform construction and platform management. Transaction process service quality covers stages before, during, and after a transaction. This framework is broken down into 17 third-level indicators, providing a unified basis for scientific evaluation, continuous improvement, and government supervision of platform service quality.

These three new standards, combined with the previously released Description of Capability Information for Home Service Providers in E-commerce (GB/T 45440—2025), cover the entire chain of e-commerce home service platform operations, personnel access, capability descriptions, and service quality evaluation. The implementation of these standards will provide a unified technical basis for the online home services industry. It will help standardize platform operations and service delivery, promote the professional improvement of service personnel, and better meet the basic living needs of households, such as daily care and elderly and child care. This will lay a solid foundation for protecting consumer rights and boosting confidence in service consumption, ultimately enhancing the sense of well-being for millions of families through improved e-commerce home service quality.