In Lenovo Group's latest quarterly report, the Solutions and Services Group (SSG) delivered remarkable performance with revenue growing 20% year-over-year, maintaining double-digit growth for 17 consecutive quarters. High value-added "as-a-service" businesses now account for 58% of total revenue.
While global enterprise services market growth has generally slowed, Lenovo Group SSG has achieved growth rates twice the industry average, becoming a topic of market attention. At a media briefing on August 18, Lenovo Group Senior Vice President Art Hu revealed the answer: full-stack AI capabilities are becoming the core driving force behind SSG's rapid growth, with value creation capabilities serving as the central anchor in service delivery.
"AI breakthroughs represent not just technological innovation, but a systematic engineering project," Art Hu told reporters. SSG's unique advantage lies in building a complete AI value chain from infrastructure and platform tools to industry scenarios, leveraging an "internal-external" strategy to transform its own transformation experience into customer value.
At Lenovo Group, a super-intelligent system called "LexiaN" is reshaping customer experience. This AI architecture based on large language models can accurately identify user intent and automatically complete cross-system tasks. In retail scenarios, it enables intelligent shopping guidance and multi-screen coordination; at exhibition venues, it accomplishes brand promotion through robot and large screen integration.
The solution application results are impressive: some clients experienced 270% growth in weekly active users, while e-commerce order conversion rates improved by 30%.
Deeper transformation is occurring within Lenovo Group's supply chain hub. The iChain intelligent platform connects planning, procurement, manufacturing and other segments, even linking suppliers and customers. When global tariff policies change suddenly, scheduling agents can quickly build response mechanisms. Through real-time risk perception and intelligent replenishment systems, supply chain risk identification accuracy reaches 90%, with response cycles shortened to one-quarter of the original timeframe.
These cases reveal SSG's differentiated competitive advantage—using hardware as the foundation, validating solutions across complex business scenarios in over 180 countries, then delivering integrated "hardware-software-services" capabilities to customers.
"Every Lenovo Group device serves as a data entry point," said Lenovo Group Vice President Helen Chen. "This is the core advantage that distinguishes us from pure software vendors."
Regarding industry concerns about large language model hallucination rates, Lenovo Group demonstrates a pragmatic attitude. "Hallucination is an inherent characteristic of current large language models," Art Hu acknowledged. SSG's solution involves a task classification mechanism: critical decisions remain under human oversight, while low-risk tasks are handled by intelligent agents. As models like GPT-5 evolve, the scope of autonomous processing will gradually expand.
In financial performance, SSG's 22.2% operating profit margin far exceeds industry averages. Art Hu attributes this to two factors: defining solutions with technical barriers, and leveraging AI to reshape service delivery models.
When asked about growth sustainability, he revealed ongoing simplification of solution portfolios: "We discovered from customer feedback that overly rich choices actually complicate deployment."
In market strategy, SSG has keenly captured key trend changes. Overseas markets prefer SaaS models integrated with AI, while Chinese enterprises focus more on hybrid deployment. Facing this difference, Lenovo Group proposes the "model router" concept—dynamically scheduling the most appropriate large language models based on scenario requirements, enabling enterprises to avoid being locked into single technology suppliers.
As the world enters the "Year of Intelligent Agents," Lenovo Group, like other vendors, anticipates capturing strategic high ground. From the LexiaN super-intelligent system to the supply chain iChain platform, intelligent agent architectures are evolving from L2 toward more autonomous L4 levels. However, Art Hu emphasized that not all scenarios require intelligent agents—the core lies in whether quantifiable business value can be created.
When Lenovo Group SSG was established four years ago, the AIGC revolution had not yet erupted. But it was precisely this organizational transformation that enabled Lenovo Group to pivot quickly in the AI wave. While most enterprises are still exploring pilot projects, SSG has achieved scaled AI deployment across dozens of industry scenarios globally.
This "first-mover advantage" perhaps explains the underlying logic of its sustained 17-quarter double-digit growth—in the marathon of AI value realization, full-stack capabilities, deep scenario cultivation, and value creation represent the most crucial acceleration factors.