Black Cat Complaint releases its July enterprise complaint handling red and black lists, with data sourced from the platform reflecting how companies address consumer complaints. By the end of July 2026, the platform had received over 37.48 million valid consumer complaints, with nearly 750,000 filed in July alone. To more precisely and timely showcase complaint handling across different consumer sectors, the lists include industry-specific rankings and a "most-watched field" based on recent hot consumer events, offering valuable consumer references.

In the OTA sector, Agoda landed on the July 2026 blacklist for the OTA industry. Multiple consumers reported that after booking and fully paying over a month in advance, Agoda unilaterally canceled orders citing "hotel full" or "system price error" on the day before or day of check-in. One consumer who booked three months early was informed 30 hours before check-in that the hotel was full, offered only $40 in compensation, yet the hotel confirmed availability that day, with the rebooking price quadruple the original. Another consumer, a day before departure, was told of a "system price error" and asked to pay an additional 3,300 yuan or face order cancellation. With a minor child and a trip to Kuala Lumpur imminent, the platform exploited the urgency to effectively raise the price. In July, Agoda's complaint response rate was zero.

In the hotel and homestay sector, James Joyce Coffetel, Xana Hotel, InterContinental Hotels & Resorts, Yishang Hotel, and Super 8 Hotel made the July 2026 blacklist. Several consumers reported that rooms booked online at James Joyce Coffetel did not match the actual room type. One consumer, after contacting the hotel manager to switch rooms due to a mismatch, found the new room also incorrect, with no effective resolution or follow-up. Another consumer noted discrepancies between room details and booking descriptions, such as a "window" that was partly blocked by an exterior glass wall, allowing only a narrow slit that failed to ventilate.

In the ride-hailing sector, 365约车, 桔子出行, 首汽约车, 腾飞出行, and 鞍马出行 appeared on the July 2026 blacklist. One consumer reported that 首汽约车 initially estimated a 7 yuan fare, but after agreeing with the driver to cancel and rebook, the driver failed to process the cancellation, resulting in a 19 yuan fare, and also charged an additional 10 yuan offline. The consumer requested a refund of the total 29 yuan, but the platform's customer service promised a call that never came, with no response to messages, leaving the issue unresolved. In July, 首汽约车 received 138 complaints, with a near-zero response rate.

In the airline sector, Shenzhen Airlines, West Air, Chengdu Airlines, Kunming Airlines, and Okay Airways landed on the July 2026 blacklist. Many consumers reported that Shenzhen Airlines canceled flights without any compensation. One consumer stated that a flight was unilaterally changed, with only a notice citing an airline-caused cancellation. The consumer requested a same-time slot flight but was refused due to unavailability, with the airline only offering rebooking or refunds. A proposal to change the departure point with the airline covering ground transportation costs was also rejected. Shenzhen Airlines refused all solutions, declining any responsibility. By end of July, the airline had 5,905 complaints, with a zero response rate.

In the audio and video streaming sector, 全民K歌, 云视听极光, 咪咕, 华数TV, and 人人视频 made the July 2026 blacklist. A consumer reported signing up for a one-month membership on 全民K歌 but rarely using it. A recent WeChat bill review revealed monthly auto-deductions of 15 yuan for over six months, totaling 135 yuan extra. The consumer stated no reminders were received during the deduction period, and the auto-renewal could not be disabled within the app, requiring WeChat operation, alleging the platform concealed charges and violated consumer rights. The consumer requested a refund of all amounts beyond the first month. The complaint is still under review.

In the game trading platform sector, 租号王, 山火租号, 虚贝, 交易猫, and U号租 appeared on the July 2026 blacklist. A consumer on Black Cat Complaint reported buying a 三国志战略版 OPPO game account on 交易猫 on July 28, but the account was inaccessible. A refund request was submitted, with customer service initially promising processing by 3:55 PM on July 29, but later changing the deadline to July 31. The consumer found this unacceptable, demanding the original timeline. 交易猫 received over 600 complaints in the past 30 days, with a response rate of about 15%.

Black Cat Complaint's July industry red and black lists include:

Shared services blacklist: 智慧笑联, 光宇科斯特换电, roadbit, 小电科技, 咻电, 来电, 小遛共享, 哈啰, 深圳电叮当科技, 南瓜侠; redlist: 怪兽充电, 聚宝充, 搜电, 街电, 松果电单车, 倍电, 成都诚客至上, 悦快闪充.

Shopping platforms blacklist: 淘宝商城, 闲鱼, 天猫, 1688, 拍机堂, 拼多多, 京东到家, 京东商城, 滔搏运动, 阿里巴巴生意参谋; redlist: 千山集, 乐易购科技天津有限公司, 汇购邦商城, 闪超科技, 泰深优选, 租小新, 卓屿商城, 即购享商城, 南京合呈网络, 杭州载道.

Travel and accommodation blacklist: Shenzhen Airlines, West Air, Chengdu Airlines, Kunming Airlines, Okay Airways, Beibu Gulf Airlines, Fuzhou Airlines, Chang'an Airlines, Agoda, Shanghai Disney Resort; redlist: 青岛海云端, 成都海洋商旅, 携程出行服务, 一嗨租车, 神州租车, 锦江之星, 风韵出行, 梓如旅行社, 畅行怡兴.

Entertainment and lifestyle blacklist: 微信, 全民K歌, 纷玩岛, 峰峻文化, 乐刻运动, QQ, 酷奇娱乐, 云视听极光, 上海洛必达信息科技, Yetimall; redlist: 星城惠选, 爱奇艺, 荔枝云服, 和柚科技, 四川星珩云创新科技, 深云讯深圳科技有限公司, 北京京天科创, 北海带恩科技, 硬汗健身, 欢太科技.

Education and training blacklist: 中公教育, 多邻国_Duolingo, 讲真, 东奥会计在线, 阿卡索外教网, 江苏百晓轩教育, 华图教育, 正思齐教育, 拿云文化, 广州空格盛世教育咨询有限公司; redlist: 荔枝微课, 河南中安建培, 猿辅导, 钱堂教育, 先理知学, 本猿教育, 学而思, 猿编程, 梨花教育, 苏州同宠信息科技.

Finally, Black Cat reminds consumers: Black Cat Complaint helps resolve disputes free of charge. Any fees for complaint handling are fraudulent. The platform does not have staff proactively contacting for refunds. Consumers should use official channels, avoid third-party agencies, and report scams to police. Official complaint methods include: the Black Cat Complaint website (https://tousu.sina.com.cn/), the Black Cat Complaint app (download from official app stores), and the Black Cat Complaint mini-program (WeChat, Baidu, Alipay, Douyin). Report fake accounts to heimaotousu@vip.sina.com. To prevent privacy leaks and scams: 1. Check complaints for personal info. 2. Use official channels, avoid private messages or unknown contacts. 3. Do not share bank details or verify codes, and avoid unfamiliar payments. 4. Be cautious of calls from 00 prefix numbers. 5. Refunds come via original payment methods; avoid requests for transfers or deposits. Black Cat Complaint only handles disputes from actual consumer experiences.