On September 19th, iFLYTEK's Enterprise Digitalization Business Group, in collaboration with Shanghai Piaoshi Network Co., Ltd., successfully hosted the "Spark Q&A Partner Application Innovation Salon - Shanghai Station." The event brought together over fifty industry experts and ecosystem partners to explore how interactive AI agents can deeply empower digital twin business scenarios and drive industrial intelligent transformation.
As generative AI accelerates deployment and the AI agent industry experiences explosive growth, enterprise digitalization operates under the philosophy of "scenario-driven, AI-empowered, assisting enterprises in accelerating digital transformation and upgrading." Leveraging advanced artificial intelligence technology advantages, the company creates application-level products for digital transformation. "Spark Q&A" is precisely a new generation of "interactive AI agents" driven by large model technology.
According to Gartner's Emerging Technology Hype Cycle, generative AI entered its explosive phase at the end of 2022. By the end of 2024, with the advancement of open-source models like DeepSeek, low-cost localized large model solutions achieved large-scale commercial deployment, making AI capabilities truly accessible and beneficial. Meanwhile, IDC data confirms the industry potential: the AI agent market size shows explosive growth, expected to surge from 57.4 billion yuan in 2023 to 3.301 trillion yuan by 2028, with an annual compound growth rate exceeding 120%. Under this trend, the salon became an important opportunity for the industry to explore AI agent implementation pathways and build ecosystems together.
**Technology Empowerment and Ecosystem Co-construction: Building a Digital-Intelligent Industrial Ecosystem**
Tang Xi, Vice President of iFLYTEK's Enterprise Digitalization Business Group and General Manager of the Digital Employee Business Unit, stated in his opening remarks that true technological innovation must deeply integrate with industrial needs. He emphasized that iFLYTEK consistently adheres to the philosophy of "empowering partners, co-creating value, achieving win-win outcomes," using Spark Q&A as the technical foundation to explore deep AI technology applications across various industries with ecosystem partners, jointly building a prosperous digital-intelligent industrial ecosystem.
Subsequently, Yin Chenglong, General Manager of the Ecosystem Platform at iFLYTEK's Enterprise Digitalization Business Group, provided a detailed introduction to Spark Q&A's core capability architecture and scenario-based implementation. Based on iFLYTEK's Spark large model technology foundation, Spark Q&A deeply integrates RPA process automation, multimodal interaction, enterprise knowledge bases, and digital human capabilities, truly achieving a complete closed loop from "perception and understanding" to "decision-making and execution."
Furthermore, Yin Chenglong highlighted the fundamental transformations brought by Spark Q&A: "We are driving four major leaps: First, interactive innovation. We have completely moved beyond cold 'command-style' interactions, entering a new stage capable of multi-turn dialogues, intelligent intent recognition, and proactive tool planning. Second, efficiency enhancement. Employees no longer need to manually operate various tools but transform into 'goal managers' – simply setting objectives and reviewing final results, significantly improving work efficiency. Third, experiential transformation. Services are no longer fixed script responses; AI agents can remember user history and preferences, providing truly personalized and continuous service experiences. Fourth, intelligent handling of complex tasks. With powerful reasoning and planning capabilities, they can handle complex tasks with ambiguous rules and unfixed processes, greatly expanding AI application boundaries."
**Redefining Interactive AI Agents: Beyond Conversation, Focusing on Execution**
Spark Q&A is not simply a voice assistant or digital human, but a new generation of interactive AI agents serving various interactive scenarios, integrating capabilities of "brain (large model), appearance (digital human), hands and feet (RPA), eyes and ears (multimodal perception)." The platform integrates comprehensive capabilities including large model semantic understanding, digital human visual presentation, RPA process automation execution, and multimodal environmental perception, supporting enterprises in building unified intelligent service portals.
Users need not learn complex system operations; they can complete business processing, data queries, process triggering, and other operations through natural language expression, significantly improving interaction efficiency and experience. In practical applications, Spark Q&A can serve as an "intelligent presenter" for large screen demonstrations, a "voice dispatcher" for intelligent command center management, a "business service representative" handling airport check-in and hotel registration services, and a "data analyst" for intelligent data queries and report generation, truly achieving "promise and deliver" intelligent service experiences.
**Core Capability Upgrades: Creating New Enterprise Intelligent Interaction Infrastructure**
The Spark Q&A platform features a complete five-core capability system, providing comprehensive intelligent interaction solutions for enterprises:
Intelligent Perception and Interaction Capabilities: Integrating multimodal technologies including automatic speech recognition (ASR), text-to-speech (TTS), sound source localization, facial recognition, lip reading, and voiceprint recognition, achieving low-latency, high-accuracy natural interaction experiences. Supporting smooth switching among over 20 mainstream languages to meet enterprise globalization business needs.
Knowledge Management and Understanding Capabilities: Integrating enterprise internal knowledge documents, standard Q&A databases, and multi-source data indicators to build enterprise-specific knowledge systems, precisely understanding natural language query intentions and providing professional, accurate Q&A services.
Business Execution and Collaboration Capabilities: Seamlessly connecting to customer business systems through RPA and MCP protocols, achieving voice-controlled operations, process automation, and multi-screen collaboration. Supporting registration of ERP, CRM, OA, and other business system API interfaces as callable AI agent skills, enabling true business closed-loop operations.
Open Integration and Deployment Capabilities: Providing unified Agent management, application configuration, and interactive service portals, supporting rapid deployment across multiple devices including large screens, computers, tablets, and mobile phones. Offering standard API interfaces and SDK integration capabilities, supporting private deployment to ensure enterprise data security.
Ultra-realistic Digital Human Interaction Engine: Building highly realistic, multi-style, customizable digital images supporting expressions, gestures, and body movements, providing immersive visual presentations.
**Multi-scenario Implementation: Empowering Intelligent Transformation Across Industries**
Spark Q&A has deeply penetrated scenarios including exhibition hall large screens, conference displays, digital twins, command and dispatch centers, airport services, intelligent data queries, and report generation. During the Boao Forum for Asia in March 2025, the "Zero Carbon Visualization Giant Screen" powered by its technology showcased China's green, low-carbon intelligent solutions to representatives from over 60 countries and regions in government, business, and academia, with related achievements receiving key coverage from CCTV News. At the 2025 MWC World Mobile Communications Conference, the Spark Q&A platform made a significant debut, providing multilingual introductions and interactions for various software and hardware products exhibited by iFLYTEK, attracting attention from 109,000 participants from 205 countries and regions.
Additionally, Spark Q&A supports the construction of digital intelligence centers for political consultation systems, optimizing government service interaction experiences. In energy, tobacco, and other industries' enterprise exhibition halls, marketing data management, and smart park operations scenarios, it also provides customized intelligent interaction solutions, continuously releasing technological value.
**Ecosystem Partner Sharing: AI Agents Driving Industrial Innovation and Upgrading**
Hu Xiaohui, Vice General Manager of Shanghai Piaoshi Network Co., Ltd., shared innovative applications of Spark Q&A in the digital twin field. By integrating digital humans into digital twin SaaS platforms, they achieved comprehensive functionality coverage including digital human presentations, movement, and interactive Q&A, while supporting voice control of digital twin large screens and intelligent data query capabilities. "Based on our channel basic packages, we added optional 'Digital Human Interaction' packages, which have been rapidly promoted to over 1,600 customers," Hu Xiaohui stated. "Spark Q&A provides powerful technical support, enabling upgrades from single visualization to intelligent interaction."
Zhang Qi, Marketing Director of Shanghai Meizan Mei Digital Technology Co., Ltd., shared achievements from deep cooperation with Spark Q&A. As a high-tech enterprise focusing on intelligent security and smart city operations, Meizan Mei achieved a new CIM cockpit mode by integrating Spark Q&A's AI digital human capabilities. "In smart city CIM platform projects, we implemented ultra-realistic digital human interaction, intelligent voice services, and precise scenario coordination through Spark Q&A," she stated. "This solution has been successfully implemented in multiple digital twin projects, achieving upgrades from 'single visualization' to 'intelligent interaction,' significantly improving project interactive experiences and service efficiency."
**Co-creating Ecosystem Prosperity: Sharing Era Development Dividends**
iFLYTEK Enterprise Digitalization consistently adheres to the core philosophy of "empowering ecosystem partners, jointly opening new chapters of intelligent era growth," committed to providing comprehensive support from product technology and solutions to market collaboration and delivery maintenance for partners. Through digital product portfolio matrices, the company establishes long-term cooperative relationships with partners, jointly promoting innovation and application of interactive AI agent technology.
In the future, iFLYTEK's Enterprise Digitalization Business Group will continue deepening Spark Q&A platform capabilities, working with broader ecosystem partners to explore interactive AI agent application value in more scenarios, jointly creating new chapters in intelligent era development.