软件巨头Adobe已同意支付7500万美元罚款，并额外提供价值7500万美元的客户服务，以了结美国联邦贸易委员会对其订阅取消流程与提前终止费政策提起的诉讼。该和解协议要求Adobe全面调整其订阅管理模式，明确向消费者披露解约条款，并简化取消订阅的操作流程。
根据和解条款，7500万美元现金罚款将上缴美国财政部，而等值的客户服务补偿则涉及为受影响用户提供免费服务期、费用减免等实质性补救措施。此案源于消费者长期投诉Adobe通过复杂隐藏条款限制用户取消订阅，并对提前解约收取高额费用。
联邦法院文件显示，监管部门认定Adobe的订阅实践涉嫌违反《恢复在线购物者信心法》。除经济补偿外，和解协议还强制要求Adobe在未来六年内保持订阅条款的透明度，并建立易于操作的取消通道。这项具有里程碑意义的和解或将重塑软件行业的订阅服务标准。
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