乘客称投诉司机吸烟被回复“核查录音未发现”,曹操出行已致歉

澎湃新闻
21 Feb

专题:《5D调查》315消费者守护计划   近日,上海的王女士(化名)向澎湃新闻反映称,她通过曹操出行打车,遇到司机行驶过程中吸烟,下车后向平台投诉,但平台客服称“核查录音未发现司机吸烟”。 王女士(化名)拍摄的视频显示,司机在行驶过程中有抽烟行为。来源:视频截图   就此事的处理结果,澎湃新闻联系曹操出行客服。2月18日晚,王女士的父亲透露,媒体介入后,曹操出行就此前客服的回应态度致歉,并提出“...

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