英语客服印度口音太重?全球最大呼叫中心运营商 Teleperformance SE 推出 AI 语音实时优化系统

IT之家
Mar 03, 2025

IT之家 3 月 3 日消息,据彭博社 2 月 28 日报道,全球最大的呼叫中心运营商 Teleperformance SE 推出了一款人工智能系统,可实时调整印度英语客服人员的口音,以提高沟通的清晰度。该公司表示,这项技术有助于让客服人员的表达更容易被理解。这款名为“口音转换”的技术结合了背景噪音消除功能,目前已在印度的呼叫中心投入使用。印度客服团队负责为 Teleperformance 的部分...

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