Release Date: March 12, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Can you provide guidance on gross margin for 2025 and discuss any impact from fine jewelry on the mix? A: Jeffrey Kuo, CFO: We are guiding to a high 50s gross margin for 2025, driven by our brand strength, proprietary products, and price optimization. This extends across engagement, wedding, and fine jewelry.
Q: What strategies are in place to drive repeat order growth and attract new customers in 2025? A: Beth Gerstein, CEO: We are focusing on brand resonance and customer experience, introducing new collections like the Jane Goodall collection, and leveraging marketing campaigns. For new customers, we are optimizing marketing efficiency and engaging through influencer opportunities and social media.
Q: What factors will drive your long-term growth to achieve low teens growth, and what are the current engagement trends? A: Beth Gerstein, CEO: We are investing in showroom growth, fine jewelry, and maintaining our premium brand. Engagement ring trends are normalizing, with promising unit growth in Q4 and Q1. We expect AOV to moderate as fine jewelry grows.
Q: How do you balance physical showroom expansion with digital-first strategies, and what aspects of your investment story are underappreciated? A: Beth Gerstein, CEO: We are strategic in showroom locations, focusing on exceptional customer experiences. Our profitability, cash balance, and brand resonance are key strengths that may be underappreciated by the investment community.
Q: Can you explain the impressive marketing leverage achieved and its impact on retention metrics? A: Beth Gerstein, CEO: Our data-driven approach, diversified marketing channels, and showroom contributions have improved marketing efficiencies. We focus on quality revenue and maintaining profitability while investing in brand awareness.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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