Commonwealth Bank of Australia (ASX:CBA) established a dedicated technology hub in Seattle, US, the bank said in a statement Thursday.
Staff at the hub will focus on fast-tracking the adoption of products powered by agentic artificial intelligence and generative AI to help small business banking customers manage their finances and run their businesses. They will also explore modernizing testing to respond to customer feedback faster.
The banking group's technology teams will take part in a three-week exchange within the Seattle tech precinct, participating in collaborative learning opportunities to deliver technology-led customer experiences with firms, including Amazon Web Services, Anthropic, H2O, and Microsoft.
The bank's teams will bring their experience back to Australia to enhance workflows while boosting the knowledge and expertise in Australia's tech ecosystem, said Gavin Munroe, technology executive at CommBank.
The bank's shares fell past 1% in recent trading on Thursday.
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