近日，工业和信息化部发布“关于2025年第一季度电信服务质量的通告”。通告显示，2025年第一季度，全国电信用户申诉中，涉及服务争议的申诉占比41.2%，涉及资费争议的申诉占比39.1%，涉及营销的申诉占比11.4%。各级电信用户申诉受理机构按照《电信用户申诉处理办法》相关规定，对用户申诉进行了处理和调解，有效维护了电信用户合法权益。

　　据通告显示，海南海航信息技术有限公司因“企业擅自停机”登上用户申述主要涉及的移动转售企业名单。

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