星巴克宣布将增加门店员工数量 减少自动化设备

格隆汇
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格隆汇4月30日|星巴克CEO布莱恩·尼科尔周二表示,该公司将加大对员工的投资,减少对设备的投资,包括之前吹捧的自动化系统,这打破了更广泛的行业趋势,即更多地依赖技术来进行门店运营。尼科尔表示,增加人手对于改善客户体验至关重要,“在过去几年里,我们一直在减少门店的劳动力,我认为我们希望设备能够抵消劳动力的减少。我们发现,从结果来看,这不是一个准确的假设。”作为试点,星巴克在五家门店增加了员工人数。...

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