Release Date: May 01, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Could you elaborate on the significant near-term opportunities that allowed you to boost your 2025 margin guide and your confidence in the multiyear outlook? A: Robert Lynch, CEO: This quarter highlighted our operational capabilities, particularly in managing labor models and supporting teams. Our new labor model from Q4 has positively impacted productivity. Our field leadership has shown agility in labor planning, despite restrictions. Long-term, we aim to maintain high guest service levels while exploring operational and supply chain improvements to enhance efficiency and productivity.
Q: Can you share early learnings from the rollout of new digital menu boards and the $9.99 chicken combo promo in drive-thrus? A: Robert Lynch, CEO: We've tested various models to improve our drive-thru experience, focusing on ordering processes and hospitality protocols. The new combo strategy in eight drive-thrus has improved ordering time, speed of service, accuracy, and guest satisfaction. We plan to expand this strategy across all drive-thrus and potentially other channels.
Q: What are the drivers behind your confidence in achieving low single-digit same-store sales growth for the year, despite tougher comparisons? A: Robert Lynch, CEO: We faced temporary headwinds like weather and macroeconomic challenges in Q1. Despite these, our premium positioning has outperformed value-oriented competitors. Our confidence stems from our menu strategy, culinary innovation, and LTOs. We're building an LTO calendar with innovation across burgers, sandwiches, sides, and beverages, aiming to drive traffic and mix.
Q: How do you balance the frequency of new product innovation or LTOs with operational efficiency? A: Robert Lynch, CEO: We focus on innovation that eases operations rather than complicates them. Our operators have transformed restaurant operations, and we aim to maintain efficiency. We manage innovation through equipment investments, new processes, and supply chain management. For example, we adapted the Dubai Chocolate Shake to simplify operations, allowing broader availability.
Q: Can you discuss the impact of macro headwinds on your long-term goal of 1,500 company-operated Shacks and any changes in identifying new US locations? A: Robert Lynch, CEO: Our strategy remains focused on market identification and analysis, which was in place before recent macroeconomic impacts. We continue to develop in legacy markets like New York and California while investing in growth areas like Arizona, Texas, and the Southeast. Our drive-thru model provides access to new real estate opportunities, supporting our expansion strategy.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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