Twilio (TWLO) said Wednesday it has entered a multiyear partnership with Microsoft (MSFT) to develop and deploy conversational artificial intelligence products using Microsoft's Azure AI Foundry and Twilio's communications tools.
The companies plan to work together on AI services that help automate customer interactions and support live agents, Twilio said.
The company said new capabilities include tools for creating AI agents, improving customer service workflows, and analyzing interactions through Twilio's platform.
Twilio said it also introduced new conversational AI features at its annual flagship event, Signal, including a tool that lets developers build AI voice agents using their preferred language model and a system that extracts insights from voice and text conversations.
Twilio said it will showcase its AI tools during Microsoft's Build conference later this month.
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