南方财经5月14日电,@京东外卖发文称,今日午间,因京东外卖618活动订单量暴涨,导致系统出现短暂故障,目前已全面恢复。为表达歉意,感谢大家的包容和支持,系统故障期间,订单送达超时20分钟的用户,京东外卖将予以免单;针对订单送达超时不到20分钟的用户,赠送1张25-20的金券;针对订单超时20分钟未送达最终取消订单的用户,赠送1张25-20的金券。同时,凡是因系统故障导致商家已出餐无法销售的,京东外卖将全额赔付餐损。凡是因系统原因导致骑手已接单但无法正常配送的,应得配送收入,京东将全额支付给骑手。平台将在24小时内赔付完毕,确保骑手不会因系统问题担责,商户利益不受影响。
(文章来源:南方财经网)
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