招商银行因服务问题遭用户吐槽,零售业务增长隐忧浮现

DoNews
16 May

5月15日,一篇吐槽招商银行的文章引发关注。一名网友表示,因频繁推销、退款未及时同步等问题,决定注销4张招行卡。他批评招行服务从“用心”变为“重业绩”,失去“人味”。据统计,黑猫投诉平台上关于招行的投诉达3.8万条,涉及诱导分期、暴力催收等问题。与此同时,招行2024年零售业务出现“增收不增利”现象,税前利润同比下降9.3%,零售贷款余额仅微增0.38%。业内人士认为,招行需重新审视客户体验以提升...

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