Ibex Ltd. has appointed Ricky Fields as the Global Head of Business Development for its Wave iX platform. Fields, who will report to EVP and GM Carl O'Neil, is set to lead the go-to-market strategy for ibex's AI-powered customer engagement solutions. With over 25 years of experience in technology companies, Fields is expected to help ibex advance its BPO 3.0 strategy and establish Wave iX as a leader in AI-native customer experience platforms.
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