8x8 Inc. has announced a new partnership with Creovai, enhancing its Technology Partner Ecosystem program. This collaboration allows the integration of Creovai's advanced technologies into the 8x8 Platform for Customer Experience $(CX)$, offering joint customers a unified solution with a single contract and streamlined support. The partnership aims to improve agent productivity through real-time guidance and automate repetitive tasks to boost operational efficiency. Additionally, it offers AI-powered call reviews for smarter quality assurance and accelerates agent onboarding with in-the-moment coaching. This partnership is expected to lower operational costs and scale customer experience confidently, showcasing the strength of 8x8's strategic partnerships in transforming contact center operations.
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