据报道，美国药品零售商西维斯健康周二宣布，计划在未来10年投入200亿美元，通过科技驱动的消费者健康体验实现医疗行业的互操作性。
CVS Health首席体验与技术官蒂拉克·曼达迪(Tilak Mandadi)透露，这一举措不仅将影响公司垂直整合的业务单元——包括旗下药店和安泰(Aetna)健康保险公司，还将辐射整个行业的其他运营商。
曼达迪特别指出，该计划将开放系统接口，允许竞争对手及行业参与者接入CVS的平台。
曼达迪表示，“真正能改变医疗行业的是现有行业巨头，那些具备规模、覆盖范围、客户平台及用户信任，同时又愿意自我颠覆的企业。”
这一持续性项目预计将在五年内为CVS的消费者健康体验带来结构性变革。尽管存在隐私担忧以及缺乏支持CVS愿景的法规，但曼达迪认为消费者本身并不是问题，相信患者将帮助推动这一变革。
曼达迪强调：“消费者愿意向值得信赖的品牌开放数据权限，只要这能显著提升他们的体验——这已是行业共识。因此，用户方面并非阻碍。”
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