近日，亚朵集团就“枕套事件”发布声明，确认了带有医院标识的枕套系洗涤供应商分拣错误所致。在问题处理上，亚朵对涉事门店进行了停业整改，布草全部换新，“拉黑”涉事洗涤商，未来将对洗涤商进行常态化巡检，并引入社会公众监督机制等。 这是一份标准的危机公关声明，客户的利益和体验放在了首位。但是，好的服务仅仅关注需求侧是不够的，还需要供应端各个环节密切协作、恪守规范才能达成。若探究到酒店布草洗涤行业的深处，...
Source Link近日，亚朵集团就“枕套事件”发布声明，确认了带有医院标识的枕套系洗涤供应商分拣错误所致。在问题处理上，亚朵对涉事门店进行了停业整改，布草全部换新，“拉黑”涉事洗涤商，未来将对洗涤商进行常态化巡检，并引入社会公众监督机制等。 这是一份标准的危机公关声明，客户的利益和体验放在了首位。但是，好的服务仅仅关注需求侧是不够的，还需要供应端各个环节密切协作、恪守规范才能达成。若探究到酒店布草洗涤行业的深处，...
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