Maximus Inc. has entered a strategic partnership with Amazon Web Services (AWS) to enhance its Total Experience Management (TXM) solution. This collaboration aims to improve the delivery of services by government agencies through advanced technologies such as AI-powered intelligent document processing, AI-assisted customer interactions, topic mining, and sentiment analysis. The partnership has already yielded significant benefits for federal agencies, including the Department of Veterans Affairs and the Centers for Medicare & Medicaid Services, by increasing the speed and scale of operations through digitization and analysis capabilities. Maximus plans to showcase these innovative solutions at the AWS Summit in Washington, DC, in 2025.
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