TTEC Holdings Inc. has announced an expansion of its strategic partnership with Zendesk to deliver enhanced AI-driven customer experience solutions. This collaboration aims to provide tailored Zendesk solutions, innovative migration tools, and full-stack implementation support, enabling faster client value across various industries. By leveraging Zendesk's advanced voice, AI, and customer experience technology, TTEC will serve as a full-stack delivery and implementation partner, helping clients accelerate digital transformation and drive measurable results. The partnership also introduces verticalized solutions for sectors such as healthcare and banking, utilizing TTEC's proprietary software on the Zendesk platform to address industry-specific needs. This expanded collaboration follows Zendesk's recent acquisition of Local Measure and positions TTEC as a key launch partner in the evolving CX landscape.
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