新浪科技讯 6月18日中午消息，MWC25上海期间，在“科技企业转型：引领创新新时代”主旨演讲环节，联想集团执行副总裁兼中国区总裁刘军发表演讲。

　　他展示了联想擎天智能IT引擎的发展历程，2017年是擎天1.0时代，提供云原生、中台化能力；

　　2020年擎天2.0，推出智慧客服魔方。智慧客服魔方坐席400个，年服务单量3000万，Al自动闭环完成70%，服务时长1分半；

　　2023年擎天3.0，推出了营销智能体、销售智能体、服务智能体。营销智能体降本25%，销售智能体将时间从12分钟缩短至2分钟。

　　2025年擎天4.0，推出超级智能体和领域智能体。目标是用AI替代1/4的四级流程。

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