MetLife Inc. has announced a new partnership with Sprout.ai, an insurance automation specialist, to enhance claims automation and improve customer experiences globally. This collaboration spans across the US, Asia, and LATAM regions, focusing on increasing the accuracy and speed of claims processing. The partnership aims to modernize MetLife's global claims operations by integrating Sprout.ai's advanced AI technology into existing systems, ensuring swift and fair automated claims decisions. The initiative highlights MetLife's commitment to innovating with high-tech solutions, combining AI capabilities with human expertise to deliver a more efficient and empathetic claims experience.
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