Salesforce首席执行官Marc Benioff周四表示，公司已经利用人工智能实现较大部分工作的自动化，人工智能已完成30%至50%的工作，包括软件工程和客户服务等工作。Salesforce承诺无需人工监督即可处理客户服务等任务。Marc Benioff表示，该工具的准确率已达到约93%，其中服务包括迪士尼公司等大客户，而人类则可以继续从事更高价值的工作。
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