金吾财讯 | 赛富时(CRM)首席执行官马克·贝尼奥夫表示，他的公司已经利用人工智能实现了很大一部分工作的自动化。贝尼奥夫在接受采访时表示：“人工智能目前承担了 Salesforce 30% 到 50% 的工作”，他指的是软件工程和客户服务等工作职能。公司专注于销售一款人工智能产品，该产品承诺无需人工监督即可处理客户服务等任务。贝尼奥夫表示，该工具的准确率已达到约 93%，其中包括华特迪士尼公司等大客户。
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