一边是AI工具年省5亿美元成本、销售效率跃升9%,一边是史上最大规模裁员与800亿美元AI基建投入——科技巨头微软正深陷增效与资本压力的双重漩涡。 据彭博7月10日援引知情人士消息,本周,微软首席商务官Judson Althoff在内部演讲中透露,2024年,AI工具在微软客服中心实现超5亿美元成本节约,同时提升了员工与客户的满意度。Althoff强调,通过使用微软的Copilot AI助手,每位...
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