不满足备注就给差评?美团拼好饭治理“恶意差评”营造公平环境

中国新闻网
11 Jul

“点了一份黄焖鸡,备注‘加三倍肉’,商家没做到就要给差评,要求不太合理!”有商户反映,一些消费者点外卖时通过夸张备注,如要求双倍分量、免费加料等不合理诉求,未获满足便恶意差评,给不少中小餐饮店主增添了困扰。  今年上半年,美团拼好饭针对“不合理差评、恶意差评”进行专项治理,通过对恶意用户差评屏蔽、骗赔骗保差评屏蔽、剔除配送差评对评分影响、不支持不合理备注、限制恶意用户下单等方式,保障商户正当权益。...

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