Telefonaktiebolaget LM Ericsson's subsidiary, Vonage, has entered a new partnership with Amazon Web Services (AWS) to integrate AWS's Amazon Nova Sonic with the Vonage Voice API. This collaboration aims to enhance customer engagement and operational efficiency by enabling businesses to deploy real-time, natural-sounding AI voice agents across various communication channels. The integration will be showcased at the AWS Summit in New York City on July 16, 2025. By combining Vonage's communications APIs with Amazon Nova's advanced AI, businesses can streamline the adoption of intelligent agents, modernize legacy voice systems, and improve customer satisfaction through multilingual communication and AI-driven conversational platforms.
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