Information Services Group Inc. (ISG) has released a new market analysis highlighting the role of AI in transforming enterprise collaboration and communication systems. The study reveals that businesses are increasingly leveraging AI features to enhance teamwork and customer engagement, making strategic technology decisions to stay competitive. The ISG Buyers Guides™ for Collaborative AI and Communication rank over 50 software providers, offering insights into effective employee, partner, and customer interactions. Notably, Infobip emerged as the top Overall Leader in communication platforms, with Twilio and Zoom following closely. The research emphasizes the potential for AI-powered enhancements to boost productivity and improve customer interactions, providing organizations with critical insights to develop effective AI strategies.
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