LivePerson Inc., a leader in conversational AI and digital transformation, has announced a new partnership with Amazon Web Services (AWS). This collaboration integrates Amazon Connect, AWS's AI-native customer experience solution, with LivePerson's digital contact center. The integration aims to unify voice and digital customer experiences, enhancing efficiency and customer satisfaction. By leveraging this technology, businesses can streamline their operations, reduce costs, and improve agent retention while increasing self-service capabilities. John Sabino, LivePerson CEO, emphasized the partnership's role in enabling customers to build a comprehensive customer experience tech stack with LivePerson at its core.
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