Chegg to Pay $7.5 Million to Settle FTC Claims Over Subscription Cancellation Practices

MT Newswires Live
Sep 15

Chegg (CHGG) has agreed to settle US Federal Trade Commission allegations that the company made it difficult to cancel subscriptions, a company spokesperson confirmed to MT Newswires Monday.

The company agreed to pay $7.5 million to resolve the allegations, Reuters reported earlier Monday, citing a court filing.

"While we disagree with the FTC's claims, our decision to settle was made to protect the best interest of students," a Chegg spokesperson said in an emailed statement. "By putting this behind us, we can avoid prolonged litigation and remain focused on what matters most: student success."

The FTC alleged that Chegg hid cancellation options behind multiple website menus and that the staff knew the process was difficult and confusing, citing internal emails including a 2021 message from Chief Executive Nathan Schultz stating there "should be some pain involved" in cancellation, according to Reuters.

Shares of the company fell 5.8% in recent Monday trading.

Price: 1.45, Change: -0.09, Percent Change: -5.84

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