​拼多多调整售后服务规则,商家处理“换货”申请时效压缩一半至24小时

电商观察家
Sep 25, 2025

拼多多即将于2025年9月30日正式实施新的售后服务规则,核心内容是大幅压缩商家对用户“换货”和“补寄”类售后申请的响应处理时效,并强化平台干预与赔付机制,旨在提升消费者售后体验。主要调整一是售后补寄:响应时间从48小时缩短至36小时,用户发起“售后补寄”申请后,商家需在36小时内完成处理。之前是48小时内处理。若商家未在36小时内处理,平台将自动退款给消费者,并要求商家进行赔付。每单赔付金额不...

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