Information Services Group Inc. (ISG) has released a new market analysis highlighting transformative trends in the U.S. public sector's digital workplace services. The report finds that government agencies are rapidly adopting generative AI, experience management, and structured hybrid work models to modernize operations. Agencies are increasingly seeking providers with public sector expertise to serve as strategic transformation partners rather than just vendors. The analysis also notes a shift from traditional service-level agreements (SLAs) to experience-level agreements (XLAs), with sentiment analytics and behavioral telemetry being used to drive continuous improvement. Sustainability is another key focus, as more agencies adopt smart workplace technologies such as IoT, digital twins, and AI-based analytics to manage energy use and emissions in real time. The ISG Provider Lens® Future of Work Services report evaluates 34 providers across six service areas, naming Accenture, Infosys, NTT DATA, and Unisys as Leaders in all categories. The report also highlights the increasing demand for verticalized solutions and modernization of procurement processes to boost flexibility and collaboration in public sector workplaces.