壹快评丨取消骑手超时罚款彰显双向保护和人性关怀

第一财经
Oct 18

为了按时完成订单,外卖骑手在道路上见缝就钻甚至闯红灯的现象屡见不鲜,安全隐患可想而知;一些客户根据自己的“喜好”轻易给外卖骑手打出“差评”,也让外卖骑手如履薄冰。这些现象,一方面反映出超时罚款等规定的苛刻,另一方面也反映出一些客户的不宽容。而“苛刻”和“不宽容”都不是正常的状态。准时是体现平台服务质量的一部分,但不是全部。除了一些特殊情况,外卖晚到几分钟不一定就影响客户的工作和生活。当人们设身处地...

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