Otis Worldwide Corporation has published the transcript of its Third Quarter 2025 Earnings Conference Call, held on October 29, 2025. The event was attended by key company executives, including Chair, President & Chief Executive Officer Judith F. Marks, Chief Financial Officer & Executive Vice President Cristina Méndez, and Vice President of Investor Relations Robert Quartaro. Analysts from Wells Fargo Securities, Wolfe Research, and other firms also participated. During the call, Otis management addressed the company's financial results from continuing operations, excluding restructuring and significant non-recurring items. The leadership emphasized ongoing investments aimed at improving service excellence and customer retention following a challenging end to 2024. "As we've shared all year, we were not pleased with where we ended 2024 and we made a conscious decision to invest, invest in our Service excellence, invest to make sure that we could retain our customers more," said the CEO. Management acknowledged that regaining the previous customer retention rate of 94% would take time, stating, "returning to the 94% retention rate will take sustained time to rebuild customers' trust as well as to gain them back." Listeners were also reminded that the presentation included forward-looking statements subject to risks and uncertainties, as detailed in the company's SEC filings. The full transcript can be accessed through the link below.