2025年前三季度车企服务投诉指数分析

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前几期报告已经写明,今年前三季度,汽车门网投诉指数同比大涨了38.53%。今年投诉指数疯涨背后,服务类投诉大涨成了直接推手。汽车门网投诉指数显示,2025年前三季度,服务类投诉指数高达90455.3,占比高达55.5%。而去年同期,服务类投诉指数只有47013.2,占比也只有40%。换言之,今年前三季度投诉指数几乎全部源于服务类投诉指数的大涨。由此,也引出了本文的主要内容:2025年前三季度,服务...

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