美团优化纠纷处置和保障机制:骑手可屏蔽“恶意用户”

新快报
Nov 02

新快报讯10月30日,多地骑手向媒体反映,美团骑手APP内已全面上线“屏蔽恶意用户”功能。在骑手日常配送过程中,偶尔会遇到极个别用户的不当言行,例如无端辱骂、不合理要求甚至威胁投诉等,影响骑手的工作体验。该功能的上线,让骑手拥有了和用户一样平等的选择权。美团产品负责人表示,面对用户不合理诉求,平台已经升级了恶意差评治理模式,没有合理证据的情况下,恶意投诉不会生效,有效保护骑手合法权益。如遇纠纷,...

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